SOLUTION
SOLUTIONComprehensive infrastructure Solution
Comprehensive infrastructure Solution
With the development of the company and the increase in the number of customers, the service of providing the customer with good quality is increasingly on the agenda, and the call center, also known as the customer service center, provides the services provided by the various functional departments of the enterprise to the customers, focusing on a unified "window" of external contact and the use of a unified service interface.
Providing systematic, standardized, intelligent and humanized services has become an indispensable part of many enterprises' operation management.
In order to provide more professional service to more customers, improve the competitiveness of the industry and enhance the brand image, XX company will build a set of distributed call center service system in the center call center operation center, open the national unified service hotline, and accept customer service such as business consulting, business handling, complaint suggestion and so on.
The typical features of IP call center system, which are different from other call centers, are practical and can be butted seamlessly with business applications, based on B/S architecture, simple and intuitive interface, IE browser operation, easy to use and maintenance, friendly interface and easy to use.
In the network design, the high speed Internet and mobile office requirements in the office / real estate are fully taken into account, and the network technology should have a certain degree of advance, at the same time, there should be some space for the future expansion.
It supports advanced network technology and multimedia technology, and ensures the normal operation of system software and application software.
The network has the function of firewall filtering to prevent network hackers from invading the network system, and access control to all network users who access the Internet.
